Shipping
Thank you for shopping Original Lifestyle University. We appreciate your business and want your shopping experience to be as smooth as possible. Please review our shipping and return policies.
At this time, this policy applies to domestic U.S. orders only.
Processing Time
Orders are typically processed within 2-5 business days after your order is placed. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping/transit time. During new releases, sales, holidays, restocks, or other high-volume periods, processing may take longer than usual.
Shipping Time
After your order has been processed and shipped, estimated delivery is typically 3-7 business days, depending on your location and the shipping carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the shipping method, destination, and/or order details. Any free shipping promotions will be subject to the terms stated at the time of promotion.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation with tracking information at the email address or phone number provided during checkout.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible via the contact page. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped. If an order is returned to us because of an incorrect/incomplete address provided, additional shipping charges may apply to have the package resent.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking information shows that your package is delayed, lost, stolen, or delivered but you cannot locate it, please contact the shipping carrier and then contact us via contact page so we can assist where reasonably possible. We are not responsible for packages stolen after confirmed delivery to the address provided at checkout.
RETURNS
We want you to be satisfied with your purchase. Eligible Merchandise may be returned within 14 days of confirmed delivery.
Merchandise Must Be
Unworn and unused. Unwashed. Free from stains, odors, deodorant, makeup, pet hair, or other signs of wear. Must be in its original condition. Returned with original tags attached, when applicable. Items that do not meet these requirements may be refused and returned to the customer.
Non-Returnable Items
The following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or we made an error with your order; final sale items, gift cards, customized merchandise, worn, washed, altered, damaged merchandise, or any items returned outside of the return period.
Starting a Return
To request a return, contact us via the contact page within 14 days of delivery and include: Name - Order number - Item(s) you’d like to return - And reason for your return. Please do NOT send merchandise back without first submitting a return request.
Return Shipping
Customers are responsible for return shipping cost unless merchandise was damaged, defective, or the wrong item was sent by Original Lifestyle University. Original shipping charges are non-refundable. We recommend you use a trackable shipping service when returning merchandise. Original Lifestyle University is not responsible for return packages that are lost or damaged while being shipped back to us.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow 5-10 business days after refund is processed for the credit to appear, depending on your bank or payment provider. Shipping charges are not refundable unless the returned resulted from an error by Original Lifestyle University.
Exchanges
If you need a different size or color, please contact us. Exchanges are subject to product availability and extra shipping fees paid for by customer. If the requested replacement is unavailable an exchange cannot be made.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us via contact page within 3 days of delivery. Provide you order number and clear photographs showing the issue so we can review your claim and provide an appropriate solution.
Order Cancellation
Because we work to process orders quickly, we cannot guarantee cancellations or changes after an order has been placed. If you need to request a cancellation or change we must be notified within 24 hours. Once an order has been processed or shipped, it cannot be canceled.